It’s satisfactory to contend that Sonos’ announcement that it would finish support for comparison speakers in May has not left down good with owners who have spent hundreds to thousands of pounds on a connected sound system.
In fact a news has left down so feeble that CEO Patrick Spence has taken a surprising step of publishing an reparation and clarification on a association website.
“We listened you. We did not get this right from a start,” he wrote. “My apologies for that and we wanted to privately assure we of a trail forward.”
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First, Spence positive owners that a impacted models – the strange Zone Players (ZP80, ZP90, ZP100 and ZP120), a Connect and Connect:Amp (sold between 2006 and 2015), a Play:5 (Gen 1), CR200 and Bridge – would still “continue to work as they do today.”
“We are not bricking them, we are not forcing them into obsolescence, and we are not holding anything away. Many of we have invested heavily in your Sonos systems, and we intend to honour that investment for as prolonged as possible.”
This partial isn’t indeed new. It’s probable that infrequent readers were conflating a news of updates finale and new reports that Sonos section ideally healthy speakers when sent in for recycling.
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Sonos did supplement that it’s looking during ways to safeguard newer orator systems can accept updates in homes with comparison devices, though during this indicate it’s not transparent if this is only a repetition of what was pronounced previously. “We are operative on a approach to separate your complement so that complicated products work together and get a latest features, while bequest products work together and sojourn in their stream state.
“We’re finalising sum on this devise and will share some-more in a entrance weeks,” he added, so it should turn transparent soon.
Spence finished his note with interjection to customers’ faithfulness and understanding. “Thank we for being a Sonos customer. Thank we for holding a time to give us your feedback. we wish that you’ll pardon a misstep, and let us acquire behind your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to acquire your faithfulness each singular day.”